In the next few posts we’ll take a look at art handlers and art handling; the more the public understands what we do and why and how, the better. And perhaps there are some future art handling superstars out there in cyberville waiting to be discovered!

So, for starters, what is an art handler?

An art handler typically works for an art services, transportation, or storage company and performs some or all of the following tasks:

• Drives a truck, either locally or long distance between cities
• Picks up and delivers a variety of artworks including paintings, sculptures, and mixed media works of all descriptions
• Inspects artworks to determine how, where, when, or if to touch them and how to pack for transport
• Understands how to properly wrap, load, span, tie in artworks within a truck to keep then safe and stable during transport
• Selects proper archival and other packing materials depending upon the medium, surfaces, condition and fragility of the works in question
• Packs and crates artworks of all descriptions
• Interacts positively with a typically educated, professional, and often opinionated customer base in the field
• Installs artworks professionally in settings ranging from corporate to residential, including selection of proper hardware and exercise of aesthetic judgment as needed
• Prepares condition reports and photographs artworks as needed
• Completes critical paperwork such as inventories and bills of lading with accuracy and attention to detail
• Has the “people” skills and situational awareness to work with a partner or larger crew in a seamless way, taking leadership and direction as needed to complete the task at hand
• Is familiar with basic art terminology and art history

Not all art handlers necessarily need to drive trucks, crate, or install artworks; in larger companies there are departments and an art handler may never be required to drive a large truck, make a crate or softpack paintings. But the wider the applicant’s skill set the more valuable he or she is potentially to any employer.

It should be noted that art handling in a for profit competitive business like art transportation is quite different from the job of a preparator or art handler in a museum or gallery setting. There is a tremendous emphasis on dealing with the public and many services of necessity are are performed with third parties looking on. Ever put a $5 million dollar painting into a crate with a room full of museum staffers looking on? Or install a painting on a 20 foot white wall in a living room overlooking the ocean with the owners of the artwork, gallery representative, art consultant, and artist all offering input and suggestions?

It takes a certain personality and sense of forward motion to get the job done both safely for the artworks and expeditiously enough to keep the company in business. Time counts, and the extra caution slow motion rules which are standard operating procedure in some institutional committee cultures simply don’t apply. Many otherwise talented art handlers can’t make the shift to the “for profit” culture or are fine working alone in a shop but not comfortable out in the field with onlookers checking their watches, asking questions, and sometimes second guessing methods and materials. Whatever their other qualifications, art handlers who are loners, can’t do paperwork, or who fail to develop a good “art side” manner with customers don’t last long.

Betsy Dorfman

We have mentioned previously the wisdom of providing the third dimension (the depth) for each two-dimensional artwork to be handled. But equally important is the issue of accurate dimensions. Having correct sizes is critical to crate pricing, and even moreso if crates are to be prebuilt in advance of actually receiving the artworks.

Very often we are provided with dimensions that are ten inches or more off the mark. You artists know who you are… Whether too high or too low, an estimate based on bad information is of little use to either the customer or the vendor. If the “wrong” dimensions are supplied for multiple works, as in a traveling exhibition, then the mistake just compounds and we all might as well just go out for a beer. After work, of course.

Some estimate requestors likely honestly believe that “close” is good enough or that a matter of inches one way or another won’t have a serious impact on pricing. But the truth is that when we design a crate we round up to the nearest 1/8″ inch in most cases. Or for an estimate, perhaps up to the nearest inch. But leeway of several inches? Never. The whole idea of a shipping crate for an artwork is to be custom built to the size of the work. And, believe it or not, too large is just as bad as too small.

When providing dimensions to an art handler the best approach is to supply each dimension labeled as to its correct orientation. For example: L 50 x W 3 x H 80. So if the artwork in question is a photograph that must travel right-side-up, the crating department will know how it must be crated, and any potential shipping issues due to height will be anticipated before it is time to ship the artwork. Send a photo of the work as well where possible, and of course indicate any condition issues that might require a custom or enhanced crating solution.

Guessing at the order of dimensions can be tricky. Many art shippers use art-world configuration of Height x Length x Width. But here at FAS we use the standard shipping configuration of Length x Width x Height in most of our notations, and we always indicate orientation with the letter designations to avoid confusion.

So give accurate dimensions, indicate the correct orientation, and provide as much information as possible about the artworks to be shipped. You will obtain an accurate estimate, and faster, too, as we won’t have to track you down to get more information.

Finally, if you are guessing at dimensions, confess! That way we may be able to offer you a couple of “what if” quotes and there will be less angst all around when that x- plus- ten -incher comes in the door.

Chris Barber & Betsy Dorfman

Here is a link to the complete article with further details:

http://www.miamiherald.com/news/southflorida/story/794402

Needless to say a situation like this is what every art shipper and art handling company works every day to avoid. Worse, there are potential problems collecting from insurers as the timing of the damage is unclear and the basic policy held by the artist apparently does not cover the full value of the artwork under all circumstances. Unfortunately these are critical but all too common mistakes. And while there is never a guarantee that artwork in transit will arrive safely, there are steps that can be taken both to minimize risk and to maximize the likelihood of recovery in the event of a loss.

This article raises many issues and in the next several posts we will examine a few of them, starting today with chain of custody and inspection protocols.

EVIDENT VS CONCEALED DAMAGE

In many cases when artworks are damaged in transit the cause of the damage is clear and matches up to corresponding damage seen on the exterior of boxes or crates. Boxes arrive with a corner crushed or with punctures, crates show evidence of forklift tine intrusion, seams or tops have popped, wood feet have come off etc. These are basic signs of possible mishandling enroute. These “exceptions” are noted on the carrier’s paperwork on arrival, and the damage is assumed henceforth to have occurred in the custody of that carrier who last received the packages in good condition. This is similar to the chain of custody used in police and forensic work. Once received the compromised package is then unpacked in a documented process with photos taken and witnesses at hand; if there is actual damage then to the artwork within, the insurer of record is contacted and the claims process begins. Sad, but at least there is financial recovery possible through insurance.

CONCEALED DAMAGE WAIVER

In the case of the Feuerman sculpture however, there appears to have been no obvious damage to the exterior of the crate. Upon opening the crate however the sculpture was found to be destroyed beyond repair. In shipping terms this situation is called “concealed damage”. Many types of insurance carry a disclaimer or waiver for concealed damage where the goods have been packed by the shipper and are uninspected by the carrier or insuring agent. If the airline had provided insurance, it likely carried such a waiver and so would not respond to a claim under these circumstances. This makes sense, logically, as they would have no way of knowing what was in the crate or its condition prior to taking custody. Big gray area there.

CHAIN OF INSPECTED CUSTODY

While there was a clear chain of custody for handling of the crate, there was no inspection of the artwork itself each time the crate changed hands. The crate apparently left custody of an overseas art handler, was shipped via air freight, handled at Newark airport, then trucked all the way to a receiving warehouse in Miami where it was put away until inspection at a later date by the art handler who was to deliver it to the exhibition. Hence a mammoth gray area i.e. when and where did the damage occur? And who is liable under these conditions?

YOU BROKE IT, YOU PAY, RIGHT? WRONG.

In shipping liability comes down to insurance and specifically, declared value. It doesn’t matter if the airline broke the sculpture if they did not insure it. They are responsible only for what is essentially salvage value unless insurance was purchased and a value declared. In fact most airlines and other freight companies do not insure original fine art. They are protected in their paperwork, signed at the time of shipping, from liability for damage caused in transit where they have not insured the goods. There are always nuances in insurance, and it is true that such an airline might have liability if they can be shown guilty of extreme negligence. If, for example. they left the crate at the wrong address or at a closed dock, or left it out in the rain. But so long as they performed the contracted service i.e. moved the crate from point A to point B according to the terms established with the booking party, they generally have limited liability. Hey, these are freight guys; they are paid to move freight and they moved the freight. Whadda ya want?

IN TRANSIT VS STATIONARY — not as simple as it sounds.

Next in line is the artist’s own policy, which states she can collect $100,000 maximum in transit and $400,000 maximum if the artwork was “stationary.” Oh boy, the attorneys are going to have fun with this one. Stationary usually means in storage, not being moved, in a stable and protected environment. Technically a shipment that has arrived at a warehouse along the way, but which has not yet been delivered to its final destination, is considered IN TRANSIT. Even if it isn’t being moved for a period of time. Under our fine arts all risk policy, in transit status can exist for up to 90 days. Gray area anyone?

Could this situation have been avoided? We’ll take a look at some possible remedies in a future post. In the meantime our sympathies to everyone involved; it is always awful to lose an artwork, period

Betsy Dorfman / FINE ART SHIPPING