Some customers, including industry insiders, mistakenly believe that booking a service or shipment with a fine art provider means, by default, that the shipment or goods being handled are automatically insured. Or, if not insured per se, that the provider nonetheless must have liability in case of damage, especially damage caused in the course of their care and custody. Not the case. In fact if it were the case, art handlers could not function; having open ended liability for potentially millions of dollars of stored and in-transit property would be an untenable business proposition day to day. We have enough gray hair as it is.

So the reality is that fine art handlers necessarily have limited liability, typically capped at 60 cents per pound per article, for uninsured items. That is barely salvage value and completely useless in the realm of fine art coverage, where values range from hundreds into the millions of dollars. Beyond that point, unless a value is declared and a premium paid, there is no coverage. Zero. No matter what the circumstances of the loss. Even if we knock it off a shelf and run a forklift over it. We really try not to do that, by the way.

Every customer who calls to book a service or receive an estimate is asked if they wish to take or decline the insurance we provide, and every transaction processed – estimate, bill of lading, invoice – shows the status of the account or shipment as insured for a specified value or insurance declined. If you are working with a carrier or fine art shipper and there is no notice of insurance status on the document, get that fixed. If there is no value declared and shown in writing then chances are 99.9% that you are not insured with that provider.

Despite this clarity, some customers remain confused or subject to wishful thinking, typically after a loss has occurred. To banish this “gray area” insurance underwriters, including ours, have introduced an additional step into the process: customers declining insurance must sign and return an OPT OUT form, a sample of which is below.

The form is kept on file and applies to all transactions for that customer or account, unless or until rescinded in writing. In some cases a museum, collector or gallery will have their own all risk policy in place, and sending us proof of such coverage will serve the same purpose as the OPT OUT form.

Asking our customers to return this form has been instructive. It has turned up some who thought they were insured, despite receiving in some cases years of notices to the contrary, and others who realized their own independent coverage had lapsed and/or that they need to update their appraised values and coverage. Many clients had questions, which served to show that the waters were murky indeed. A few interpreted this to be an entirely new policy limiting our liability and were concerned that we were now cutting them off from some delectable free coverage they had enjoyed in the past– not the case. As I hastened to explain. And a few others thought the document somehow related to their own independent insurance policies, which it does not.

And so, unaccustomed as I am to praising insurance companies, my chapeau is off to the folks at Lloyd’s of London and our agent at Willis Fine Art & Specie for adding this document into the mix. Nobody likes more paperwork, but where irreplaceable art and artifacts are concerned the fewer twilight zones the better.

Betsy Dorfman

Sample notice:

NOTICE OF OPT OUT of insurance offered

This will confirm that I/We have been offered purchase of “Customers’ All Risk Fine Art Insurance” by Fine Art Shipping/Bilton Arts Inc. and that I/We OPT OUT and decline to accept this coverage.

By opting out and signing below I understand that Fine Art Shipping/Bilton Arts Inc. has limited liability for any loss or damage, as specified in their documents and waybills, as do their agents and affiliated providers.

( ) I/We decline to accept coverage as noted above and this relates to ALL SERVICES performed by Fine Art Shipping/Bilton Arts Inc. I/We further understand that this OPT OUT declination can only be rescinded by myself or an authorized representative and requires a statement of acceptance in writing from Fine Art Shipping/Bilton Arts Inc. to take effect.<

COMPANY or INDIVIDUAL NAME: _____________________

ADDRESS__________________________________________________________

SIGNATURE of individual or COMPANY authorized representative __________________________

DATE ______//_______//______

NOTE: Failure to return this document to Fine Art Shipping/Bilton Arts prior to performing the requested service will constitute acceptance of “Customers’ All Risk Insurance” together with any related fees and expenses for same.<

When we advertise for art handlers there are inevitably calls and emails in response saying essentially: “I’m not exactly sure what an art handler is or does, but I know I would be super good at it!” Well, you might — most art handlers are trained on the job and people from all sorts of backgrounds have succeeded in the role. But it isn’t an easy job and it takes the right blend of skills and personality to make the cut.

In the next few posts we’ll take a look at art handlers and art handling; the more the public understands what we do and why and how, the better. And perhaps there are some future art handling superstars out there in cyberville waiting to be discovered!

So, for starters, what is an art handler?

An art handler typically works for an art services, transportation, or storage company and performs some or all of the following tasks:

• Drives a truck, either locally or long distance between cities
• Picks up and delivers a variety of artworks including paintings, sculptures, and mixed media works of all descriptions
• Inspects artworks to determine how, where, when, or if to touch them and how to pack for transport
• Understands how to properly wrap, load, span, tie in artworks within a truck to keep then safe and stable during transport
• Selects proper archival and other packing materials depending upon the medium, surfaces, condition and fragility of the works in question
• Packs and crates artworks of all descriptions
• Interacts positively with a typically educated, professional, and often opinionated customer base in the field
• Installs artworks professionally in settings ranging from corporate to residential, including selection of proper hardware and exercise of aesthetic judgment as needed
• Prepares condition reports and photographs artworks as needed
• Completes critical paperwork such as inventories and bills of lading with accuracy and attention to detail
• Has the “people” skills and situational awareness to work with a partner or larger crew in a seamless way, taking leadership and direction as needed to complete the task at hand
• Is familiar with basic art terminology and art history

Not all art handlers necessarily need to drive trucks, crate, or install artworks; in larger companies there are departments and an art handler may never be required to drive a large truck, make a crate or softpack paintings. But the wider the applicant’s skill set the more valuable he or she is potentially to any employer.

It should be noted that art handling in a for profit competitive business like art transportation is quite different from the job of a preparator or art handler in a museum or gallery setting. There is a tremendous emphasis on dealing with the public and many services of necessity are are performed with third parties looking on. Ever put a $5 million dollar painting into a crate with a room full of museum staffers looking on? Or install a painting on a 20 foot white wall in a living room overlooking the ocean with the owners of the artwork, gallery representative, art consultant, and artist all offering input and suggestions?

It takes a certain personality and sense of forward motion to get the job done both safely for the artworks and expeditiously enough to keep the company in business. Time counts, and the extra caution slow motion rules which are standard operating procedure in some institutional committee cultures simply don’t apply. Many otherwise talented art handlers can’t make the shift to the “for profit” culture or are fine working alone in a shop but not comfortable out in the field with onlookers checking their watches, asking questions, and sometimes second guessing methods and materials. Whatever their other qualifications, art handlers who are loners, can’t do paperwork, or who fail to develop a good “art side” manner with customers don’t last long.

Betsy Dorfman

Many self storage facilities boast in their advertising and signage that they offer “climate controlled” storage. Chances are, they don’t. As they tilt towards full disclosure, this is amended  to “air conditioned” or “temperature controlled,” which is closer to the truth. For those needing to store sensitive or high value goods, understanding this terminology is crucial to selecting the appropriate storage venue.

At FINE ART SHIPPING, like many fine art handlers, we offer a mix of storage options including museum standard climate control.

In our case this means a facility:

 – heated and cooled as needed 24/7 to maintain a temperature range of 68-72 degrees Fahrenheit year round

–  relative humidity maintained between 45-55 percent year round

–  sufficient equipment to provide redundancy should a system experience failure

–  internet display monitored from on or offsite with snapshot printouts of readings as needed

–  filtering “clean air” technology to remove impurities from circulating air

When comparing rates among “climate controlled” services it is important to have the facility in question provide their climate specifications. They may or may not meet museum, or your, standards. An “air conditioned” facility may air condition to a point above or below the ideal for paintings.

Air conditioning, as delicious as it is, is for people; full climate control with monitored air balance is needed for correct storage of old master and other sensitive paintings and commodities.

Many  warehouses such as ourselves offering true climate controlled storage also provide  a range of companion services such as crating, inventory management, condition reporting,  viewing rooms, shipping, and insurance.  Asking for references is a good idea; if museums store at the facility you are considering it is likely the real deal.

Betsy Dorfman

FINE ART SHIPPING

Once again this year FINE ART SHIPPING is pleased to be donating art delivery services for the yearly fundraising auction at the Laguna Art Museum. Proceeds from AUCTION 2009 go to further both exhibits and education programs at the museum. With California now officially dead last among states in funding of arts programs  – for shame! — it is more important than ever for actual real people to step in and support these institutions. Plus you just might come away with an amazing piece of art!

This year’s auction features, as the name implies, 100 works from 100 leading California artists. Here’s a link to the auction announcement. Or visit the museum’s website at www.lagunaartmuseum.org for details of all events and exhibitions.

Betsy Dorfman

FINE ART SHIPPING

TIPS for obtaining an accurate quote for crating artworks:

We have mentioned previously the wisdom of providing the third dimension (the depth) for each two-dimensional artwork to be handled. But equally important is the issue of accurate dimensions. Having correct sizes is critical to crate pricing, and even moreso if crates are to be prebuilt in advance of actually receiving the artworks.

Very often we are provided with dimensions that are ten inches or more off the mark. You artists know who you are… Whether too high or too low, an estimate based on bad information is of little use to either the customer or the vendor. If the “wrong” dimensions are supplied for multiple works, as in a traveling exhibition, then the mistake just compounds and we all might as well just go out for a beer. After work, of course.

Some estimate requestors likely honestly believe that “close” is good enough or that a matter of inches one way or another won’t have a serious impact on pricing. But the truth is that when we design a crate we round up to the nearest 1/8″ inch in most cases. Or for an estimate, perhaps up to the nearest inch. But leeway of several inches? Never. The whole idea of a shipping crate for an artwork is to be custom built to the size of the work. And, believe it or not, too large is just as bad as too small.

When providing dimensions to an art handler the best approach is to supply each dimension labeled as to its correct orientation. For example: L 50 x W 3 x H 80. So if the artwork in question is a photograph that must travel right-side-up, the crating department will know how it must be crated, and any potential shipping issues due to height will be anticipated before it is time to ship the artwork. Send a photo of the work as well where possible, and of course indicate any condition issues that might require a custom or enhanced crating solution.

Guessing at the order of dimensions can be tricky. Many art shippers use art-world configuration of Height x Length x Width. But here at FAS we use the standard shipping configuration of Length x Width x Height in most of our notations, and we always indicate orientation with the letter designations to avoid confusion.

So give accurate dimensions, indicate the correct orientation, and provide as much information as possible about the artworks to be shipped. You will obtain an accurate estimate, and faster, too, as we won’t have to track you down to get more information.

Finally, if you are guessing at dimensions, confess! That way we may be able to offer you a couple of “what if” quotes and there will be less angst all around when that x- plus- ten -incher comes in the door.

Chris Barber & Betsy Dorfman

Most fine art shippers, including ourselves, receive a variety of estimate requests each day from both “civilian” and “industry” clients or potential clients. Often these requests contain details as to artist, title, origin and destination, dates requested, medium, height, and length. Most often missing? The third dimension i.e. the depth. This is so common that we have considered producing T-shirts reading WHAT’S THE THIRD DIMENSION?! If you are interested in receiving one of these, as yet, non existent shirts, let us know. No extra charge for existential overtones.

Upon being asked some requesters seem surprised that the depth would matter. As if, having gone to the bother of telling us that the medium is fossilized possum teeth and pop rocks embedded in resin, how could the depth possibly be of interest? But typically in the end they indulge us and come up with something, oh all right, if you must know…. I have often wondered why this lapse is so frequent, as it seems so logical that artworks, being things, have three dimensions and take up three dimensions in what we like to call real life.

With paintings in particular however, this dimension seems to disappear from the interest radar. Perhaps it is because the depth, measurement back to front, can and does vary with the framing. But that is equally true of the length and height, to some extent. I think the answer more likely is that trained and museum personnel most often think in terms of image size rather than framed size. (Another question every fine art shipper needs to remember to ask!) Image size is their gold standard and depth is not considered. And this omission can and does persist when inventories are passed on for shipping quotes.

Also the depth is generally the smallest dimension of the three and so can seem insignificant. Emphasis on the “seem.” As shippers, we live and occasionally die by volume. Back in my rookie season I worked up a detailed estimate for a multi crate traveling exhibition of sixty or so artworks. Licking my pencil (metaphorically) and conquering my English major’s fear of spatial relations testing of any kind, I grouped the paintings by size, figured my crate dims and was good to go. Except, I failed to ask re image size versus framed size and, worse , I let the customer get away with giving me an “average depth” of 3 inches per artwork. Long story short, the artworks were framed in the most enormous heavy and ornate gilt frames I have ever seen. These babies each needed their own zip code. Every one was 6-8″ inches overall larger than I had estimated including back to front. The real killer, the budget buster, the oh-my-god-you-have-got-to -be-kidding-me element was the depth.

Things I took away from this experience:

• It helps to own the company, because you can’t be fired
• You can’t be fired, but you can be forced to ‘eat’ unusable crates. (No they never come in handy for something else. But we will get to that in another post)
• Average depth is defined as 5″ more than you could possibly imagine
• Customers are very nice except when ten crates turn into twenty
• Fear of spatial relations testing (which of these two hellish objects fits inside this other completely useless diagram) is a reliable predictor of intelligence
• Image size is for politicians, not art shippers
• All correspondence with estimate requesters should begin with “what is the third dimension” and end with “so help you god.”

Betsy Dorfman / Fine Art Shipping