We get requests on a regular basis to send boxed or otherwise “softpacked” artworks via package services such as UPS or Fed Ex, or by freight, to various destinations.

Our answer in 99% of the cases is, no. We don’t ship softpacked art by freight service, period. Or, (with apologies to O.J.) if it’s freight it needs a crate! For starters, the package services don’t differ from freight in terms of handling; they are freight.

Freight handling is rough and tumble, or can be. We get crates in regularly that have footprints on them from being “stood” on, sometimes a whole line of footprints showing the crate was walked on most likely to reach other objects in a truck. If that container had been a softpack or box — curtains.

Most freight shipments are handled multiple times enroute, are fork lifted to and fro, and may get conveyor belted as well. The extra foam padding used within a properly built crate gives far better “shock” protection than a standard softpack. If you have ever seen the result of a cowboy driven forklift tine striking a cardboard box, it isn’t pretty. With a severe blow even a crate might be breached, but the chances are better for a positive outcome.

In addition, freight shipments are generally not “tied in” within the transport vehicle or aircraft. Which means they can shift, turn over, or other items can lean against them or fall on them. Thus, the more rigid the container the better. 

Moreover, crates can be constructed using various tricks of the trade along the top or bottom which make them suitable to ride only one way i.e. in a given orientation as to LWH. While this is not foolproof, and we never rely on freight carriers to ship art that might be damaged if turned from the vertical, it is more possible to secure the orientation of larger crates than boxes or cartons. Any small box or package shipped via freight is guaranteed to be turned this way and that, no matter what orientation marks appear on the exterior.

There are exceptions to the  freight=crate rule. Several companies sell prebuilt shipping containers or “strong boxes” composed of heavy corrugated cardboard, seriously foam lined, and sometimes incorporating additional puncture proof linings. These offer protection approaching that of a plywood crate, but are more crushable, still. And there is the occasional very sturdy artwork that can survive double boxing in a foam lined box.

Your local pickup guy may hand carry your box out to his truck, and may lovingly place it in the proper orientation, but it’s not going to be handled that way for the rest of the journey, chances are. We see packages every day which are handed to us upside down, or where “fragile” markings are ignored with parcels tossed casually into trucks despite cautionary labeling. A crate offers superior protection outside and in and gives what can be an art saving margin for error. 

If you stick with our rule of thumb you have a far better chance of your shipment arriving in good condition. 

Betsy Dorfman

We have mentioned previously the wisdom of providing the third dimension (the depth) for each two-dimensional artwork to be handled. But equally important is the issue of accurate dimensions. Having correct sizes is critical to crate pricing, and even moreso if crates are to be prebuilt in advance of actually receiving the artworks.

Very often we are provided with dimensions that are ten inches or more off the mark. You artists know who you are… Whether too high or too low, an estimate based on bad information is of little use to either the customer or the vendor. If the “wrong” dimensions are supplied for multiple works, as in a traveling exhibition, then the mistake just compounds and we all might as well just go out for a beer. After work, of course.

Some estimate requestors likely honestly believe that “close” is good enough or that a matter of inches one way or another won’t have a serious impact on pricing. But the truth is that when we design a crate we round up to the nearest 1/8″ inch in most cases. Or for an estimate, perhaps up to the nearest inch. But leeway of several inches? Never. The whole idea of a shipping crate for an artwork is to be custom built to the size of the work. And, believe it or not, too large is just as bad as too small.

When providing dimensions to an art handler the best approach is to supply each dimension labeled as to its correct orientation. For example: L 50 x W 3 x H 80. So if the artwork in question is a photograph that must travel right-side-up, the crating department will know how it must be crated, and any potential shipping issues due to height will be anticipated before it is time to ship the artwork. Send a photo of the work as well where possible, and of course indicate any condition issues that might require a custom or enhanced crating solution.

Guessing at the order of dimensions can be tricky. Many art shippers use art-world configuration of Height x Length x Width. But here at FAS we use the standard shipping configuration of Length x Width x Height in most of our notations, and we always indicate orientation with the letter designations to avoid confusion.

So give accurate dimensions, indicate the correct orientation, and provide as much information as possible about the artworks to be shipped. You will obtain an accurate estimate, and faster, too, as we won’t have to track you down to get more information.

Finally, if you are guessing at dimensions, confess! That way we may be able to offer you a couple of “what if” quotes and there will be less angst all around when that x- plus- ten -incher comes in the door.

Chris Barber & Betsy Dorfman